Terms & Conditions

Applies to BigGuruAI (bigguruai.com and app.bigguruai.com) · Last updated: 1 October 2026

These Terms govern the use of BigGuruAI, an AI-based learning platform operated by Durva AI Private Limited. By enrolling students on the platform, by logging in, or by making an advance payment towards BigGuruAI usage, you accept these Terms. Please read them before you begin.

For talented students: Talented students who cannot afford coaching fees can join us directly by sending an email to contact@durvaai.com. Because talent shouldn't wait for a coaching fee.

1. Definitions

"We", "us", "our", "the Company" means Durva AI Private Limited (CIN: U62099RJ2025PTC108874), a DPIIT-recognised and GST-registered company, having its registered office at Ward No. 2, Sainik Colony, Rajgarh (M), Sadulpur, Churu, Rajasthan 331023, India.
"Platform" means the BigGuruAI website at bigguruai.com and the application at app.bigguruai.com, together with all features within them.
"Institute" means a school, coaching institute or other educational organisation that has been onboarded by us and enrols students on the Platform.
"Student" means a learner enrolled on the Platform, whether by an Institute or directly by us.
"Parent" means the parent or lawful guardian whose mobile number is enrolled against a Student.
"Usage Balance" means the advance paid by an Institute or an independent Student to the Company for the Company's own BigGuruAI services, against which usage charges are adjusted as the services are used. It is not a prepaid payment instrument or e-wallet: it cannot be used to pay any third party, cannot be transferred to another person, earns no interest, and cannot be withdrawn as cash except as a refund under our Refund & Cancellation Policy. Where the application or any message refers to a "wallet" or "बटुआ", it means this Usage Balance only.

2. Nature of the service

BigGuruAI is a learning-support tool for NEET and JEE preparation. It generates explanations, practice tests and study plans using artificial intelligence, and it provides progress dashboards to Students, Parents and Institutes.

BigGuruAI is not a coaching institute, not a school, not an examination body, and not a substitute for a qualified teacher. It supplements teaching; it does not replace it.

3. Eligibility and access

The Platform is not open to the general public. Access is granted only to mobile numbers enrolled by an Institute or by us. There is no self-service registration. A talented student who cannot afford coaching fees may apply to join directly by sending an email to contact@durvaai.com; if accepted, the account is set up by us as an independent Student.
Where a Student is below eighteen years of age, use of the Platform requires the consent of a Parent or lawful guardian. An Institute that submits a student list to us thereby confirms that it has obtained that consent. Where we enrol an independent Student directly, we obtain the Parent's mobile number and confirmation before the account is activated.
Login is by one-time password sent to the registered mobile number. You are responsible for keeping your mobile device and one-time passwords secure, and for all activity that takes place under your login.
A single mobile number can hold only one role on the Platform. A number already registered as an Institute's appointed teacher cannot simultaneously be used as a Student or Parent number, and vice versa.
Each Institute appoints one teacher or staff member whose mobile number may access the Institute dashboard. The Institute is responsible for whom it appoints and for informing us promptly if that person leaves.

4. Responsibilities of the Institute

To submit accurate student and parent mobile numbers, and to keep that list current.
To have obtained parental consent before submitting a child's details to us, and to be able to demonstrate that consent if asked.
To inform us promptly when a student leaves, so that the account can be deactivated and charges stop.
To maintain a sufficient Usage Balance for its students to continue using the Platform.
Not to resell, sublicense or provide access to the Platform to any person or organisation outside its own enrolled students, unless a separate written agreement with us permits it.

5. Acceptable use

You agree not to:

use the Platform for anything other than bona fide educational purposes;
share login access with anyone other than the person it was issued to, or use another person's account;
submit unlawful, abusive, obscene, defamatory or infringing content, or content that is not related to study;
attempt to gain unauthorised access to the Platform, its database or its infrastructure, or to probe, scan or test its security;
use automated means to extract content, generate questions in bulk, or place unreasonable load on the Platform;
copy, reproduce or redistribute content generated on the Platform for commercial sale, or represent it as your own product; or
reverse engineer, decompile or attempt to derive the source code of the Platform.

We may suspend or terminate access immediately, without refund of consumed usage, where we reasonably believe these rules have been broken.

6. Artificial intelligence — important limitations

AI-generated content can be wrong. Explanations, answers, test questions and study plans on BigGuruAI are generated by an artificial intelligence system. Although we work continuously to improve accuracy, AI can produce content that is incomplete, outdated or incorrect. Every answer should be treated as study material to be verified, not as a final authority. Students are advised to confirm anything important with their teacher, and Institutes remain responsible for the academic guidance they give their students.

We make no representation that use of the Platform will produce any particular examination result, rank, score or admission. Academic outcomes depend on many factors outside our control.

7. Wellness features are not medical services

The Platform includes a mood check-in feature intended to give a student a supportive space and to help a Parent notice when a child may be struggling. It is not counselling, therapy, diagnosis or an emergency service, and no doctor-patient or counsellor-client relationship is created by using it. Helpline numbers shown within the Platform belong to independent organisations with whom we have no affiliation. In an emergency, contact a qualified professional or the local emergency services immediately.

8. Advance payment (Usage Balance), charges and billing

8.1 How the Usage Balance works

BigGuruAI operates on a prepaid, pay-as-you-use model. There is no monthly subscription and no lock-in period.
An Institute (or an independent Student) makes an advance payment to its Usage Balance, either online through our payment gateway or by bank transfer to the Company's account, in which case we credit the Usage Balance on receipt.
The full amount paid is added to the Usage Balance. We do not deduct any joining fee, platform fee or set-up fee from a deposit. Payment gateway charges, where applicable, are borne by the Company.
Each chargeable action — such as a doubt answered, a hint, a test generated, a study plan or a mood check-in — deducts a fixed amount from the Usage Balance at the time it is used. Every deduction is recorded in a ledger visible to us and reportable to the Institute on request.
All rates are inclusive of Goods and Services Tax at the applicable rate. The rate for each action is communicated in writing to the Institute, or to the independent Student and Parent, before onboarding, and may be revised as set out in clause 8.2 below.
A per-student monthly usage limit may be set so that no single student can consume a disproportionate share of an Institute's Usage Balance. The limit resets on the first day of each calendar month, Indian Standard Time.

8.2 Revision of rates

BigGuruAI runs on artificial intelligence, cloud infrastructure and telecommunication services bought from third parties. The cost of these inputs — AI processing, servers, messaging and the taxes on them — is set by those providers and by the Government, and changes from time to time without reference to us.

The Company may therefore revise the rate charged for any action on the Platform at any time and without prior notice. A revised rate applies to all usage from the moment it takes effect, including usage funded by an amount already lying in the Usage Balance. As our rates are inclusive of Goods and Services Tax, any change in the applicable rate of tax is reflected in them automatically. If a rate increases, an Institute or an independent Student may stop using the Platform and claim a refund of its unused Usage Balance. Amounts already consumed are not refundable.

8.3 When the balance runs low

The Institute dashboard (or, for an independent Student, the Student's own dashboard) shows the Usage Balance at all times, together with early warnings as the balance falls. When the Usage Balance is insufficient, chargeable features stop for that Institute's students, or for that independent Student until the Usage Balance is topped up. Previously generated answers, tests and plans remain readable. We are not liable for any interruption in study caused by an Institute allowing its Usage Balance to run empty, but we make reasonable efforts to warn it in advance.

8.4 Invoicing

The Company is registered under the Goods and Services Tax (GST) law, and a GST invoice is issued by the Company in respect of amounts received. It is the Institute's responsibility to give us its correct legal name, State and GSTIN, where it has one, so that the invoice is issued correctly.

9. Service delivery and activation

BigGuruAI is delivered entirely electronically. There is no physical product, and therefore no shipping or courier is involved.

Access is activated on the Platform once the Institute has been onboarded and its student list has been uploaded — normally within two working days of receiving a complete and correct list. For an independent Student, access is activated once the application sent by email has been accepted and the Parent's confirmation received.
A top-up of the Usage Balance made online is normally added to the Usage Balance within a few minutes of a successful payment, and chargeable features resume immediately thereafter.
A top-up made by bank transfer is credited after the funds are received and identified, normally within one working day.
The Platform is accessed at app.bigguruai.com from any modern browser on a mobile phone, tablet or computer. No installation is required.

If a payment succeeds but the Usage Balance is not credited, please write to contact@durvaai.com with the payment reference and we will resolve it. See our Refund & Cancellation Policy.

10. Availability and support

We aim to keep the Platform available at all times, but we do not guarantee uninterrupted availability. The Platform may be unavailable during planned maintenance, or because of failures at our hosting, AI or telecom providers, or because of events outside our reasonable control. We will make reasonable efforts to restore service promptly. Support requests may be sent to contact@durvaai.com.

11. Intellectual property

The BigGuruAI name, logo, interface, design, software, prompts and underlying systems are the property of Durva AI Private Limited and are protected by law. Nothing in these Terms transfers any ownership to an Institute or a user.

An Institute and its Students may use content generated for them on the Platform for their own study and internal teaching purposes. That content may not be resold, published as a commercial product, or presented as the work of another organisation.

12. Data protection

Our handling of personal data, including the additional protections we apply to children's data and to mood check-ins, is described in our Privacy Policy, which forms part of these Terms.

13. Suspension and termination

An Institute or an independent Student may stop using the Platform at any time by writing to us. There is no notice period and no termination charge.
We may suspend or terminate access where these Terms are breached, where the Usage Balance remains empty for a prolonged period, where we are required to do so by law, or where continued use would create a risk to other users.
On termination, any unused Usage Balance is dealt with in accordance with our Refund & Cancellation Policy.

14. Limitation of liability

To the maximum extent permitted by law:

the Platform is provided on an "as is" and "as available" basis, without warranties of any kind beyond those that cannot be excluded by law;
we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, goodwill, opportunity, marks, rank or admission; and
our total aggregate liability arising out of or in connection with the Platform shall not exceed the amount actually received by us from the Institute or user concerned in the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under Indian law.

15. Indemnity

An Institute agrees to indemnify and hold the Company harmless against any claim, loss or expense arising from its breach of these Terms, from its failure to obtain parental consent before submitting a child's details, or from inaccurate information it has supplied to us.

16. Changes to these Terms

We may amend these Terms from time to time. The amended Terms will be published on this page with a new "last updated" date, and, where the change is material, we will inform the Institutes and the independent Students on record. Continued use of the Platform after that date constitutes acceptance of the amended Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Churu, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or in connection with them, subject to any right a consumer may have under applicable law.

18. Contact

Durva AI Private Limited
Correspondence address: B-19, Sainik Colony, Near Jhajhria Hospital, Rajgarh (Sadulpur), District Churu, Rajasthan — 331023, India
Email: contact@durvaai.com
Company website: https://www.durvaai.com