Contact Us
BigGuruAI is built and operated by Durva AI Private Limited, a DPIIT-recognised and GST-registered AI startup based in Rajasthan. Whether you are a school, a coaching institute, a parent or a student, every message reaches us directly and is answered by the team that builds the product.
For demos, onboarding, billing, support, privacy requests and grievances
BigGuruAI is listed in the product portfolio on our company website
Registered office
Durva AI Private Limited
Ward No. 2, Sainik Colony, Rajgarh (M),
Sadulpur, Churu,
Rajasthan 331023, India
CIN: U62099RJ2025PTC108874
Correspondence address
Durva AI Private Limited
B-19, Sainik Colony, Near Jhajhria Hospital,
Rajgarh (Sadulpur), District Churu,
Rajasthan — 331023, India
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST). Email received outside these hours is answered on the next working day.
Who to write to, and about what
| If you want to | Write to us with |
|---|---|
| Book a live or in-person (face-to-face) demo for your school or coaching institute | Institute name, city and approximate number of students |
| Join BigGuruAI as an individual student, if you are a talented student who cannot afford coaching fees | Your name, class, NEET or JEE, your mobile number and your parent's or guardian's mobile number |
| Onboard students, or add, change or remove a student | Institute name, institute code and the details to be changed |
| Make an advance payment to your Usage Balance by bank transfer | Institute name, institute code and the amount you wish to deposit |
| Ask about an invoice, a payment or a refund | Institute name, payment date, amount and transaction reference |
| Report a problem with the application | The registered mobile number, what you were doing, and what went wrong |
| Report an error in an AI-generated answer | The subject, the question and what you believe is incorrect |
| Ask about your data, or your child's data | The student's name and registered mobile number — see our Privacy Policy |
Grievance redressal
If any concern is not resolved to your satisfaction, you may escalate it to our Grievance Officer:
Grievance Officer
Durva AI Private Limited
Correspondence address: B-19, Sainik Colony, Near Jhajhria Hospital, Rajgarh (Sadulpur), District Churu, Rajasthan — 331023, India
Email: contact@durvaai.com (subject line: Grievance)
We acknowledge every grievance within three working days and aim to resolve it within thirty days of receipt.
Related pages
- Privacy Policy — what data we hold and how it is protected
- Terms & Conditions — how the service, the Usage Balance and delivery work
- Refund & Cancellation Policy — refunds, cancellation and timelines
- Disclaimer — the limits of AI-generated study content